1. Scope of the Terms of Service

1.1. Definitions

These Terms of Service govern the use of the website, online booking platform, and the physical wellness services provided by La Serre Spa (“we,” “us,” “our”), located at 8642+2Q, Vĩnh Hải, Nha Trang, Khánh Hòa, Vietnam.
Customers and website users (“you,” “your”) must accept these terms to book appointments or use our services.

1.2. Use of the Services

Our spa treatments are available to persons of legal age. Minors may receive services only with parental or legal guardian consent and accompaniment, subject to specific treatment restrictions.

1.3. Access to Terms of Service

The latest version of the Terms of Service can be accessed at any time on our website: laserrespa.com/en/terms.

2. Bookings, Appointments, and Payments

2.1. Booking Requirements

To book a service, you must provide accurate contact information (Name, Email). A booking is considered binding once confirmed by us via email or messaging platforms.

2.2. Deposits and Currency

All services are priced in VND. We may require a deposit to secure your booking. The remaining balance is due at the time of service.

2.3. Cancellation Policy

We respect your time and ours. You may cancel or reschedule your appointment free of charge before the scheduled time. Cancellations made after this window may result in a fee or forfeiture of your deposit.

3. Duties and Conduct of the Customer

3.1. Health Disclosure

You must disclose any medical conditions, allergies, injuries, or pregnancy prior to your treatment. We reserve the right to refuse service if a treatment is deemed unsafe for your health condition.
You agree that withholding medical information is at your own risk.

3.2. Punctuality

Please arrive at least before your appointment. Late arrivals may result in a shortened treatment time to accommodate the next client, with the full service fee still applying.

3.3. Code of Conduct

We maintain a professional environment. Any inappropriate behavior, sexual harassment, or aggression towards our staff will result in immediate termination of the service without refund, and you will be asked to leave the premises. Local authorities may be contacted if necessary.

3.4. Personal Valuables

You are responsible for your personal belongings. We recommend leaving jewelry and valuables at your accommodation. We are not liable for lost or stolen items within the spa premises.

4. Liability and Indemnification

4.1. Limitation of Liability

You agree that the use of our spa facilities and services is at your own risk. We are not liable for any personal injury or health complications that arise from:

• a) Your failure to disclose health issues (as per section 3.1).
• b) Your failure to follow therapist instructions.
• c) Slip-and-fall accidents caused by your own negligence.

4.2. Indemnification

You agree to indemnify us against all costs incurred from third-party claims due to your violation of these Terms (e.g., damaging spa property or injuring staff).

5. Intellectual Property

5.1. Website Content

All content on our website (images, text, logos) is the property of La Serre Spa. You may not use our images for commercial purposes without our permission.

5.2. User Feedback

If you submit reviews or testimonials, you grant us the right to display them on our marketing channels.

6. Availability of Service

We strive to honor all bookings, but we reserve the right to cancel or reschedule appointments due to staff illness, utility failures (electricity/water), or force majeure events. In such cases, a full refund of any deposit will be offered.

7. Warranties and Disclaimers

7.1. Service Results

Spa treatments are for relaxation and wellness purposes only. We do not guarantee specific medical results or cures for any condition.

7.2. External Links

Our website may contain links to third-party sites (e.g., tour partners). We are not liable for the content or services provided by these external sites.

8. Amendment of the Terms of Service

We may amend these Terms of Service as necessary to reflect changes in our business or local laws. The version of the Terms in effect at the time of your booking applies to that specific appointment.

9. Term and Termination

9.1. Refusal of Service

We reserve the right to refuse service to anyone who appears intoxicated, under the influence of drugs, or who has a contagious condition that puts staff or other guests at risk.

10. Miscellaneous

10.1. Applicable Law

These Terms of Service are governed exclusively by the laws of Vietnam.

10.2. Dispute Resolution

In the event of a dispute, we encourage you to contact management directly to resolve the issue amicably. If legal action is required, the competent courts of Nha Trang shall have jurisdiction.

10.3. Severability

If any provision of these Terms is found to be invalid, the remaining provisions will remain in full effect.